Terms of service
TERMS AND CONDITIONS
All our Products made by us are subject to the following Terms and Conditions.
INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. We have an option of friendly gluten free cakes but our kitchen is not a 100% gluten free. That means we will use Gluten Free ingredients but the kitchen cannot guarantee that food will not come into contact with gluten during preparation, cooking, or serving. They are not suitable for celiacs or people who have several intolerance to gluten.
It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
QUOTATIONS
All Quotations are valid for 7 days from the date of issue.
ORDERS
We prefer at least fourteen (14) days notice for all orders, except the sponge cakes (3 days notice), as we are continually booked in advance. We will however endeavour, where availability permits accept short notice cakes.
Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
PAYMENTS
A non-refundable payment of 100% is required seven (7) days prior to pick up. For large orders such a wedding cakes, large amount of sweets, etc., a payment of 50% (non-refundable) is required on the booking and the other 50% of payment has to made a week (7 days) before the de pick up date.
Note: Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the payment WILL NOT be refunded.
UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance is due on or before pickup date, and before the Product leaves the premises.
If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.
If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
DELIVERY
We offer delivery for certain destinations. Delivery is charged at our discretion
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.
PUBLICATION
We reserve the right to use any image of a Product made by us for publication at a later date.
PICKUP
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
REFUNDS/CANCELLATION/POSTPONEMENT POLICY
POSTPONEMENT
If, for any reason the event is required to be postponed, please contact me immediately. We are happy to help our customers to find a new date if we are informed 7 days before the original pick up date. The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to seven (7) days in advance of your event date, you will receive a refund, less the cost of any supplies already purchased for your cake.
If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.
Refunds will be paid within 7 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.
